Shopping Information
What types of jewelry do you sell?
We offer a wide range of fine jewelry, including engagement rings, wedding bands, necklaces, bracelets, earrings, pendants, and custom-designed pieces. Our collection features diamonds, gemstones, gold (yellow,Rose,White) designs, catering to all preferences and occasions.
Are your gemstones and diamonds real?
All of our gemstones are 100% natural and ethically sourced. All our diamonds are lab grown diamonds. We ensure the highest standards of quality, and each piece comes with a certification from recognized gemological institutes such as National Gem and Jewellery Authority.
How can I find out my ring size?
To determine your ring size, you can use a ring sizer (available for purchase on our website), or we can provide it in international ring sizes, such as UK and US sizes.
Do you offer customization or bespoke jewelry?
Yes. 95% of our orders are for customized jewelry. We specialize in custom and bespoke jewelry designs. You can work with our expert jewelers to create a unique piece that suits your style and budget. Contact us to schedule a consultation and explore your design options.
How can I care for my jewelry to keep it looking new?
To maintain the brilliance of your jewelry, we recommend cleaning it regularly with a soft cloth. Avoid exposing your jewelry to harsh chemicals, lotions, or perfumes. For more delicate pieces, consider having them professionally cleaned and inspected by a jeweler every 6-12 months.
What is your return/exchange policy?
We offer a 30-day return or exchange policy on most items. Jewelry must be in unworn, undamaged condition, and in its original packaging. Custom and engraved pieces are non-returnable, unless there is a manufacturing defect. For full details, please refer to our return policy page.
Do you offer financing options?
No, at this moment this option is not available. However, you can check with your bank or payment provider, especially your credit card provider.
How do I know if a gemstone is authentic or treated?
All of our gemstones undergo strict testing and certification to ensure their authenticity. We disclose any treatments or enhancements made to the stones, such as heating or color treatment, on the product page. If you have further questions about a specific gemstone, our team is happy to assist you.
Do you ship internationally?
Yes, we are 100% an export company. We offer international shipping worldwide. Shipping fees, delivery times, and customs duties vary depending on the destination. You can view the shipping options during checkout. However, you will receive the parcel within two weeks once we update the tracking.
What is your warranty for jewelry?
We provide a one-year warranty on most of our jewelry, covering manufacturing defects such as loose stones or broken clasps. This warranty does not cover damage due to improper use, wear, or loss of stones. For detailed information on our warranty policy, please visit our warranty page or item description.
Payment Infomation
How can I track my order?
Once your order is shipped, you will receive an email with tracking details and a link to track your package. You can also log in to your account on our website to check the status of your order.
What types of payment do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and payoneer. We also accept gift cards issued by our store.
How do I know if a gemstone or piece of jewelry is ethically sourced?
We are committed to sourcing gemstones and materials from suppliers who adhere to ethical and sustainable practices. Our diamonds are conflict-free, and our gemstones are responsibly mined. We provide certifications from reputable sources to verify the origin of our materials.
Can I get my jewelry resized or repaired?
Yes, we offer resizing and repair services for most of our jewelry. If your ring is not the correct size or needs adjustment, please reach out to us. We will guide you through the process and help restore your jewelry to its original condition.
What should I do if I lose a gemstone or diamond from my jewelry?
It will not happen as we do this with our best. In case If you lose a gemstone or diamond from your jewelry, please contact us immediately. We may be able to replace the missing stone or offer a repair service. Depending on your warranty and the piece, we will discuss your options.
How do I know if a piece of jewelry is ethically made?
Our jewelry is made with a focus on ethical practices. We collaborate with trusted suppliers who use conflict-free diamonds and responsibly sourced materials. We are committed to fair labor practices and environmental sustainability.
Can I get my jewelry engraved?
Yes, we offer engraving services for many of our jewelry pieces. Whether it’s a special date, name, or message, our skilled engravers can personalize your jewelry. Please note that engraving may add extra time to your order. Before that please kindly contact for more details
What should I do if my jewelry gets damaged?
If your jewelry is damaged, please contact us as soon as possible. We offer repair services and will assist you in fixing the issue. Depending on the damage, it may fall under warranty or require a fee for repair.
How do I clean my jewelry at home?
To clean your jewelry at home, gently scrub it with a soft toothbrush and mild soapy water. Dry it with a soft cloth. For gemstones like emeralds or opals, avoid harsh cleaning methods. For more delicate or high-value pieces, consider professional cleaning services.
How do I know if the gemstone in my ring is of high quality?
Gemstone quality is determined by the 4 Cs: Cut, Clarity, Color, and Carat weight. We provide detailed descriptions and certifications for all our gemstones, so you can be sure of their quality. Additionally, our expert jewelers can help you understand the grading and quality of any stone you’re interested in.